February 2026
Industrial / B2B
Mid-Market Industrial Distributor
Texas, US
Problem
$10K/month spent on a freelance team writing technical product descriptions; quality inconsistent, turnover constant.
The AI Move
A vendor-aware AI writer that ingests spec sheets, applies the house voice, and writes 800-word technical descriptions ready for the catalog. The marketing manager runs it; no engineer involved.
Outcome
Description cost: $10K/mo → $230/mo · catalog completeness 71% → 99% · marketing manager kept the entire skill in-house.
January 2026
Professional Services
Regional Law Firm
Midwest, US
Problem
Associates burned ~30% of billable time on first-pass document review; partners felt the firm couldn't scale without hiring three more juniors.
The AI Move
Single AI specialist embedded with the litigation team; built a privileged-document-aware first-pass reviewer that runs locally. Output goes into the existing review queue — no new system to learn.
Outcome
First-pass review time −58% · associate hours redirected to higher-billable work · no new juniors hired this cycle.
November 2025
CPG / Wholesale
Specialty Coffee Roaster
Portland, US
Problem
Wholesale account managers couldn't keep up with re-order patterns; cafés churned silently when their orders slipped.
The AI Move
A specialist deployed an order-pattern watcher that flags account drift before it becomes churn — and drafts the personal outreach the AM can send in 30 seconds.
Outcome
Wholesale churn −41% over the next quarter · zero changes to the AM's daily tools · LTV per account up 23%.
September 2025
Healthcare
Independent Veterinary Group
Southern California, US
Problem
Six clinics, six different ways of writing follow-up notes. Owners couldn't see what was working across the group.
The AI Move
Voice-to-structured-note tool the vets dictate into between appointments. Notes flow into a single dashboard the medical director reads daily.
Outcome
Note completion same-day rate: 38% → 96% · cross-clinic best-practice spread tripled · medical director got her evenings back.
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